Heybike Hero

12 reasons not to buy

• The Hero is too fast and powerful for legal use in most places.
• An expert finds the basic suspension fork quickly reaches its limits off-road, running out of both travel and damping.
• The two-piston brake calipers with 180mm rotors tested by most reviewers are insufficient for a bike this heavy and fast, and the production bike only has single-piston calipers.
• A tester finds the stock tires too fragile for heavy off-road terrain.
• Heybike states rider fit of 5’3” to 6’6”. The 34” minimum seat height and lack of reach adjustment make this unrealistic.
• The entry-level Shimano Altus drivetrain has only 9 speeds and the derailleur lacks a clutch, a basic requirement for gravel and mountain bikes.
• The lack of fenders, fender mounts, and a rear light disappoints reviewers, given the price point.
• Many Heybike owners report faulty bikes and frustrating customer support.
• An owner complains that their Hero’s specification doesn’t match that marketed by Heybike, their bike suffers from many faults, and Heybike doesn’t honor its returns policy.
• The Heybike app is buggy and inaccurate, and one owner fails to get a reliable connection.
• The lack of clearance between the down tube and seat tube eliminates the main benefit of the step-through frame design.
• The Hero’s 52” wheelbase, 4” tires, and 76.8lb weight mean it won't fit on most vehicle bike racks.